Nothing is more difficult than waiting in hospital lines. Besides, not knowing the exact wait times to consult with doctors results in discomfort, anxiety. Thus, worsening the situation of sick patients.
The good news is in this technologically advanced era, there are several ways that healthcare service providers utilize to handle patients. Also, implementing an effective online queue management system (QMS)is the key. It will help to reduce the stress of waiting in long lines.
Thinking how a digital technology like a queue system can help improve the patient experience?
Let us talk in detail about what a hospital queue management system is. Also, how it can help healthcare facilities address patient issues and ensure the best care is delivered.
Queue Management System Defined
The goal of queue management is to manage the inflow of patients at the hospital. It also assures that visitors would only have to wait a short time before being served. The queuing software eliminates the need to wait in long lines, which is common in healthcare facilities.
Queue Management system that can save time as well as manpower. This software is basically designed for making user’s life easy and for increasing the employee’s productivity.
By using Queue Management Software, users can schedule all their appointments and keep track of all the services in one place.
In addition, virtual queuing technology lowers the emotional or physical strain of the healthcare staff. Of course, they have to address the patient inflow all day and every day.
Ways Online Queue Management Improves the Patient Care
Deliver Personalized Wait Time Experiences
An appointment usually means taking out time from work, traveling for an appointment, waiting for a consultation, and commuting back to the place. All this becomes challenging to afford by those who are out of time and can not get the afternoon off. Furthermore, in the medical environment, there could be the chances that the patients with emergencies may be put at risk because of the queue and getting the appointment first to be getting served.
Here, the hospital queue management system allows scheduling appointments virtually and waiting remotely for the turn. They can track the queue status, get notifications about their wait times, and how long they have to wait.
Moreover, it reduces the perceived wait times as people will not feel they have been standing in line for long. Also, they will feel more productive as they can do other tasks while waiting in virtual lines.
Allowing the remote check-ins helps deliver great service personalization. The best benefit of all includes automating the virtual waiting room process.
The registration process accelerates with automation. Also, the patient data can be captured and synced to the databases without any manual efforts. Staff can work on more important tasks that influence the patient experience and care.
No matter which healthcare services you deal with, queues are obvious. Having an online queue management system can help you reduce the chances of patients canceling or missing their appointments.
The queue system notifies the patients via SMS or texts about their place in a virtual queue, expected wait time, and when it’s their turn. This in return, reduces the frustration and provides the patients the expected and quality care. Also, it lowers the chances of no-shows.
It is vital to have online queue management software at your hospital. It assists patients in scheduling past visits. Check-ins, virtual queuing, and appointment booking can all be done through an app. Aside from scheduled visits, emergency cases can be handled as required. However, the bookings will be limited. Thus, preventing overcrowding and delivering the expected patient care.
Benefits of Online Queue Management Software in the Healthcare Sector
- Allows patients to remotely check in without standing in long lines.
- Visitors have the freedom to wait at their leisure, thereby reducing the crowd in the facilities and reducing the risk of virus spread.
- It enables medical staff to restrict the patient count at a specific time. This enhances the patient’s confidence about their health and safety.
- Helps staff to handle and organize bookings efficiently. Thus, raising the patient inflow and reducing the operational costs.
- Lower the staff workload.
- Provides analytics and real-time reporting. It will help to make better decisions like determining peak times. Furthermore, it will boost staff productivity to analyze the need for additional staffing.
It is obvious that not only the patients become annoyed standing in the queues. The employees also feel overburdened about how to keep traffic flowing while maintaining the social distancing and handling the sick patients. The performance suffers when the confidence is low and efforts are put more into redundant tasks.
A queue management system can help healthcare providers enhance their efficiency by promptly identifying operational problems and implementing a corrective action plan. An online queue management system, which allows checking customers’ waiting in line status and efficiently managing your services.
Patients did not have control over their experiences with healthcare services in the past. Thanks to QMS and technology improvements, both patients and service providers can expect and receive the greatest care.
Patients have the access and freedom to manage, schedule, and get their appointment completed remotely. With the online queue management software, hospital visitors can check-in via self-service kiosks or an app. Besides, QMS delivers the updates about their place in the virtual queue and expected wait time while they wait for their turn remotely.
All such alerts and notifications will improve the patient experience as they will set clear expectations. Thus, helping staff to work efficiently on boosting the patient care services.
So, look for no other options. Implement the emerging and top queue management system and you will be set to achieve patient satisfaction. Also, your staff will be happy and productive.
Allen Daniel is a content manager at Qwaiting for four years. Qwaiting is a queue management software designed to help businesses to simplify their queue system and increase customer satisfaction.