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7 Best Free Live Chat Software for Websites in 2022

Online customer support is a great way to keep your website visitors happy and coming back. It’s also a great way to keep them from leaving your site in frustration. This post lists the best free live chat software for websites. We’ll cover live chat software with browser extensions, stand-alone apps, and third-party integrations with popular CMSes like WordPress, Drupal, and Joomla. Read on to find the perfect solution for your website!

1. LiveChat

LiveChat Software is one of the best tools for implementing live chat on your website. While there are plenty of free options, if you’re running a serious business there’s no reason not to pay for their top-tier service. Its user interface is simple and intuitive, making it easy for new users to get up to speed quickly. It also offers a number of features that make it a great fit for businesses of all sizes, including visitor tracking and analytics, moderation, and smart autoresponders. Like many other tools on this list, LiveChat’s primary functionality is live chat, but it also offers a wide variety of other features such as visual content creation and engagement, customizable workflows, reporting and analytics, visitor tracking, and moderation.

2. Drift

Drift is a great option for businesses of all sizes thanks to its easy-to-use interface, affordable pricing plans, and useful features like call-to-action buttons and reporting. Its simple UI makes it easy for new users to get started quickly, and it has a number of useful features that make it a good option for businesses of all sizes. These include visitor tracking and analytics, moderation, and smart autoresponders. Whether you have a single employee or a thousand, Drift makes it easy to manage your team’s communication with customers. The website’s dashboard lets you drag and drop team members into “pods,” which you can use to assign specific customers to specific employees.

3. Smooch

If your primary goal is to improve the efficiency of your customer support team, then Smooch might be the best live chat software for you. Their primary focus is automating the communication between agents and customers using AI. They offer their dashboarding software to businesses of all sizes, and their pricing structure reflects that. However, they do also offer a free plan for one agent per company. This plan limits the number of communication channels that you can use their software with, but it’s a great option if you want to test it out without making an investment. If you want to use Smooch, you’ll need to integrate their software with your website. Their website has a list of the various options for doing this, from plug-ins to integrations with lots of different CMSes.

4.Freshchat

Freshchat is a great option for businesses of all sizes thanks to its easy-to-use interface, affordable pricing plans, and useful features like call-to-action buttons and reporting. Their simple UI makes it easy for new users to get started quickly, and it has a number of useful features that make it a good option for businesses of all sizes. These include visitor tracking and analytics, moderation, and smart autoresponders. Whether you have a single employee or a thousand, Freshchat makes it easy to manage your team’s communication with customers. The website’s dashboard lets you drag and drop team members into “pods,” which you can use to assign specific customers to specific employees.

5.Sumo Live Chat

If your primary goal is to improve the efficiency of your customer support team, then Sumo Live Chat might be the best live chat software for you. Their primary focus is automating the communication between agents and customers using AI. They offer their dashboarding software to businesses of all sizes, and their pricing structure reflects that. However, they do also offer a free plan for one agent per company. This plan limits the number of communication channels that you can use their software with, but it’s a great option if you want to test it out without making an investment. If you want to use Sumo Live Chat, you’ll need to integrate their software with your website. Their website has a list of the various options for doing this, from plug-ins to integrations with lots of different CMSes.

6.Drift Pro

Drift Pro is a great option for businesses of all sizes thanks to its easy-to-use interface, affordable pricing plans, and useful features like call-to-action buttons and reporting. Their simple UI makes it easy for new users to get started quickly, and it has a number of useful features that make it a good option for businesses of all sizes. These include visitor tracking and analytics, moderation, and smart autoresponders. Whether you have a single employee or a thousand, Drift makes it easy to manage your team’s communication with customers. The website’s dashboard lets you drag and drop team members into “pods,” which you can use to assign specific customers to specific employees.

7.Roll-a-coaster: Browser Extension

Roll-a-coaster is a browser extension that lets you add a live chat window to your website. This is a great option if you don’t want to integrate a third-party live chat app with your website and you don’t want to pay for a stand-alone app. This is an excellent choice for small e-commerce stores, especially those with low traffic. Its basic functionality includes a pop-up chat window and autoresponder. The pop-up window is a good way to keep your customers from scrolling away from your site during a conversation. The autoresponder lets you set up prewritten messages for when you’re not available.

What’s the Difference Between a Live Chat and a Help Desk Software?

If you’ve been searching for live chat software for a while, chances are you may have come across help desk and live chat solutions. While both of these software handle customer queries, they have a significant difference. 

With live chat software, you can add real-time messaging functionality to your website. Any customer that has a question, can text on the website and get a solution instantly.  Live chat software tries to handle customer queries with scripted responses. If the query is too complex, then the customer is transferred to a customer support rep. Businesses who want to add real-time messaging features to their website can do so with the help of live chat software. 

Help desk software is a bit different in customer handling. Both business and business managers can respond to customer service tickets. With one of these solutions, businesses can create online help desk portals where customers can raise tickets. Most help desk software comes included with a back-end dashboard that allows agents to view and answer the tickets.

Live Chat Software – Our Testing Process

To make this list of the best live chat software, we made a huge list of a number of live chat support software. Plus, we took some recommendations. Then we tried to use the software to see how user-friendly it is. The next testing benchmark was the number of features it offers, and how easy it is to use the features. 

Bottom line – Best Live Chat Software

The best live chat software for your website depends on your business goals and budget. If you’re after a full-featured solution, then our top pick is Drift. If you just want a simple way to get help from your website visitors, then Roll-a-coaster might be the best option for you. And, you can integrate live chat solutions with lead management software to keep track of all the customers that reach out to you.

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